Refund policy

Easy returns & exchanges: 14-day returns [TO CONFIRM] from the day you receive your order, and 14 days to exchange a size [TO CONFIRM]. Return shipping: we collect the return from your address, free of charge [TO CONFIRM]. Start a return or an exchange on WhatsApp, by email or from My Berry.

• The piece is unworn, unwashed and unaltered, with all its tags, protective films and labels.
• It comes back in its original box, pouch or garment bag, with its card and any accessories (spare links, extender chain, polishing cloth).
• Pieces that are damaged by wear, perfume or water beyond their resistance cannot be returned, but faulty pieces are always covered (see below).

• Clothing: Returns: 14-day returns on clothing, unworn, with its tags [TO CONFIRM]; Exchanges: an exchange for another size or color is possible within the return window [TO CONFIRM]; one exchange per garment [TO CONFIRM].
• Swimwear and swim shorts: Returns: Swimwear can be returned unworn, with its hygiene strip in place [TO CONFIRM]; Exchanges: Size exchange under the same hygiene condition.
• Earrings: Returns: For hygiene, earrings can be returned only unworn, with their seal in place [TO CONFIRM]; Exchanges: Exchange only if sealed.
• Rings: Returns: Unworn, in the box; Exchanges: an exchange for another size is possible within the return window [TO CONFIRM].
• Bracelets and necklaces: Returns: Unworn, in the box, with the card; Exchanges: Another size or finish, if available.
• Watches: Returns: Unworn, protective films in place; a steel bracelet shortened for you (we remove the links before delivery, free of charge [TO CONFIRM]) can be returned with all its links; Exchanges: Another model or strap, if available.
• Signature Sets: Returns: The complete set only; Exchanges: The complete set only.

• Worn swimwear, or swimwear without its hygiene strip.
• Earrings whose seal was opened, for hygiene.
• Pieces altered at your request (for example, hemmed garments [TO CONFIRM]).

1. Write to us on WhatsApp or by email with your order number and the piece.
2. We confirm the return and arrange the pickup at your address (we collect the return from your address, free of charge [TO CONFIRM]).
3. Pack the piece in its original box or bag. The courier collects it and gives you a receipt.
4. We check the piece within 2 working days [TO CONFIRM] and send the refund or the new size.

Refunds within 7 to 14 working days after we receive the piece [TO CONFIRM]. Cash on delivery orders are refunded by bank transfer [TO CONFIRM]. The delivery fee paid on an order is not refunded when you return it [TO CONFIRM].

If a piece arrives damaged, faulty or is not what you ordered, tell us within 48 hours of delivery with a photo: we collect it and send the right piece or refund you in full, delivery included. Manufacturing defects that appear later are covered by the guarantee.

If a cash on delivery parcel is refused at the door without a reason covered by this policy, we may call you to confirm your next cash on delivery order before we send it [TO CONFIRM].